Shipping policy
SHIPPING POLICY
PROCESSING TIME
Tiny Chaos Shop products are made and packed with care. Please allow 5–7 business days for your order to be prepared before it ships.
Business days do not include weekends or federal holidays. Processing time begins after payment is successfully completed and we have received any information needed to complete your order.
Custom, personalized, unusually large, or high-quantity orders may require additional processing time. If additional time is expected, it will be stated in the product listing or communicated to you.
If we are unable to ship your order within the promised timeframe, we will contact you with an updated estimated shipping date. You may agree to the delay or cancel any unshipped items for a full refund.
SHIPPING DESTINATIONS
Tiny Chaos Shop currently ships only within the United States. International shipping is not available at this time.
SHIPPING RATES
Shipping costs are calculated at checkout based on your delivery address, package size, weight, and available shipping service.
The shipping charge shown at checkout is separate from the price of the products in your order.
ESTIMATED DELIVERY TIME
Delivery estimates shown during checkout begin after your order has finished processing and has been handed to the shipping carrier.
Carrier delivery times are estimates and are not guaranteed. Weather, holidays, incorrect address information, carrier delays, and other events outside our control may affect delivery.
TRACKING
Every shipped order will include tracking. You will receive a shipping confirmation email containing your tracking information after your package has been handed to the carrier.
Tracking information may take up to 48 hours to begin updating.
SHIPPING ADDRESS
Please carefully check your shipping address before submitting your order.
If you notice an error, contact us as soon as possible at thetinychaosco@gmail.com. We will try to help, but we cannot guarantee that an address can be changed after an order has entered production or been transferred to the shipping carrier.
If a package is returned because the address provided was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of shipping the package again.
LOST, DELAYED, OR MISSING PACKAGES
If your tracking information has stopped updating or your package appears to be lost, please contact the shipping carrier and email us at thetinychaosco@gmail.com with your order number.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and ask members of your household or nearby neighbors. You should also contact the carrier for additional delivery information. We will provide reasonable assistance with a carrier claim when possible.
DAMAGED PACKAGES
If your order arrives damaged, defective, or incorrect, please email thetinychaosco@gmail.com within 7 days of delivery.
Include your order number and clear photographs of the item and packaging. We will review the issue and work with you on an appropriate replacement, repair, or refund in accordance with our Return and Refund Policy.
SPLIT SHIPMENTS
Orders containing multiple products may occasionally arrive in more than one package. If your order is split into multiple shipments, you will receive tracking information for each package.
CONTACT US
Questions about shipping can be sent to:
Tiny Chaos Shop
Email: thetinychaosco@gmail.com
Website: https://tinychaosshop.com